Privacy Policy

Effective Date: April 20, 2026

Pragati Path Solutions ("we," "us," or "our") is committed to protecting the privacy of our clients and users. This Privacy Policy outlines how we collect, use, and protect personal data in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and other applicable Indian laws.

1. Data We Collect

We may collect the following types of personal information:

• Contact Information: Name, business email, phone number, and physical address.
• Project Data: Business requirements, logo, branding assets, and customer lead data provided for system integration.
• Technical Data: IP address, browser type, and usage patterns on our website via cookies.

2. Purpose of Data Collection

As a Data Processor, we collect and process data for the following purposes:

• To provide and maintain our software services and support.
• To integrate and automate CRM, booking, and lead systems.
• To communicate project updates and invoices.
• To ensure legal and regulatory compliance.

3. Data Protection & Security

We implement industry-standard security measures, including encryption and secure server protocols, to protect your data from unauthorized access, alteration, or disclosure. We use trusted third-party providers (like Google Cloud/Firebase) whose security standards align with global benchmarks.

4. Data Sharing & Third Parties

We do not sell your personal data. We share data only with third-party service providers (e.g., Zoho, Firebase, Razorpay) necessary to execute your project. These providers are bound by strict confidentiality agreements.

5. Rights of the Data Principal (User)

Under the DPDP Act 2023, you have the following rights:

• Right to Access: Request information about the data we hold.
• Right to Correction: Update or correct any inaccurate personal data.
• Right to Erasure: Request the deletion of data once the purpose of collection is fulfilled.
• Right to Withdraw Consent: Withdraw your consent for data processing at any time.

6. Grievance Redressal

In accordance with the IT Act 2000 and DPDP Act 2023, if you have any questions or grievances regarding your data, please contact our Grievance Officer:

Grievance Officer: The Leadership Team
Email: support@pragatipathsolutions.com
Address: Registered Office, Patna, Bihar, India.

This policy is subject to updates to remain compliant with evolving Indian digital regulations.